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Sodexo Lunch Pass Card service satisfaction survey
You are the lucky owner of a Sodexo Lunch Pass card! In order to continuously improve our services and meet all your needs, we would like to get your feedback on the use of your card and our mobile App MySodexo Luxembourg.
Overall, are you satisfied with the Sodexo Lunch Pass card service?
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1
2
3
4
5
Unsatisfied
Very satisfied
1 is Unsatisfied, 5 is Very satisfied
How long have you been having your Sodexo Lunch Pass card?
*
Less than 1 month
Between 1 and 3 months
Between 3 and 6 months
More than 6 months
How regularly do you use your Sodexo Lunch Pass card?
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Every day
Several times per week
Once per week
Once per month
I haven't used it as yet!
In which place(s) have you used the Sodexo Lunch Pass card ?
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Restaurant
Bakery
Fast-Food
Caterer
Butcher
Grocery store
Meal delivery platform
Other
Which payment solution(s) did you use?
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Payment with PIN code
Contactless Payment
Mobile Payment: Apple Pay
Mobile Payment: Sodexo Pay
Online payment with CVV code
According to you, what are the advantages of the Sodexo Lunch Pass card compared to the paper Lunch Pass vouchers?
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Digitalized solution
Only one support to use my Lunch Pass
Easy management for card uploads
First In/First Out when it comes to the vouchers (Low risks to have expired vouchers)
Quick payment
Contactless payment
Pay the exact amount
I don't think there is any advantage compared to paper vouchers
Other
According to you, which aspects of the Sodexo Lunch Pass card would need some improvements?
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The card upload
The acceptation network
The PIN code payment system
The contactless payment system
The mobile payment system
I met some technical problems
No improvement needed
Other
Have you downloaded the MySodexo Luxembourg App?
*
Yes
No
I downloaded the App but then uninstalled it
Why did you uninstall the App?
*
How regularly do you use your App MySodexo Luxembourg?
*
Every day
Several times per week
Once per week
Several times per month
Once per month
Less than once per month
What is your overall satisfaction with the App MySodexo Luxembourg?
*
1
2
3
4
5
Bad
Excellent
1 is Bad, 5 is Excellent
Which feature(s) are you using within the App MySodexo Luxembourg?
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The map where I can find all Sodexo merchants
The overview of my Lunch Pass account balance in real time
The overview of my transactions in real time
The mobile payment
The PIN Display feature
The merchants promotions
The donation
Other
Have you ever met some technical issues related to MySodexo Luxembourg App?
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Yes
No
During which process have you met some technical issues?
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Account creation
Connection to MySodexo Luxembourg
Consultation of the merchant network map
Balance overview
Transactions overview
Mobile Payment
Pin Display
Donation
Merchant promotions
Other
Would you like to see some other services/features on the MySodexo Luxembourg App?
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Yes
No
Which services/features would you like to see on the MySodexo Luxembourg App?
Why didn't you download the App?
*
I don't have a smartphone
I have too many apps already, I don't want to add another one
I didn't know this App was available
Other
Do you have any comments or observations to add about Sodexo Lunch Pass card service?
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You are
A woman
A man
What is your age group?
Less than 25 years old
From 25 to 35 years old
From 35 to 45 years old
From 45 to 55 years old
More than 55 years old
In which country are you living?
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Luxembourg
France
Belgium
Germany
Other
How long have you been using the Sodexo paper Lunch Pass vouchers?
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Less than a year
1 to 2 years
2 to 5 years
5 to 10 years
More than 10 years
I have never used paper Lunch Pass vouchers
Which one of the below corresponds to your current function?
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General Management
Human Resources
Sales / Marketing / Trade Marketing
Finance / Accounting
Purchase
Operations
IT
Administration
Other
In order to better meet your expectations, would you be willing to forward your contact details to Sodexo Benefits and Rewards Services Luxembourg?
*
Yes
No
Name
First Name
Last Name
Company
Function
Email
example@example.com
Authenticity verification
*
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